Refund and Return Policy
Thank you for shopping at etools. We value your satisfaction and aim to ensure your experience with us is smooth and reliable. Please read our Refund and Return Policy carefully to understand your rights and responsibilities..
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1. Eligibility for Return
We accept returns under the following conditions:
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The item must be returned within 7 days of delivery.
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The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards.
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A valid proof of purchase (invoice or order number) must be provided.
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2. Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse, mishandling, or unauthorized repairs.
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Products without original packaging or missing accessories.
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Consumables like batteries or cables once opened.
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Software, digital products, or downloadable content.
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3. Return Process
To initiate a return:
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Contact our support team at support[@]etools.ae.
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Provide your order number, product details, and reason for return.
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Once approved, we will arrange for pickup or ask you to ship the item to our return address.
Please do not send your purchase back without receiving prior approval.
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4. Refund Policy
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Refunds will be processed after inspecting the returned item.
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If approved, the refund will be credited to your original payment method within 7–10 business days.
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In case of COD (Cash on Delivery) orders, refunds will be processed to the customer’s bank account after confirmation.
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5. Replacement Policy
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If the product received is defective or damaged, you may request a replacement instead of a refund.
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Replacement is subject to stock availability.
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6. Shipping Costs
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Return shipping costs will be borne by the customer unless the return is due to our error (defective, damaged, or wrong item delivered).
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7. Contact Us
For any queries regarding returns or refunds, please reach out to:
Customer Support
Email: support[@]etools.ae
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